Last updated: 25th May 2026
ROY WALLACE (ABN 51 699 038 937), trading as Combination Cranes & Transport (“we“, “us“, “our“), is committed to protecting the privacy of personal information we collect, hold, use, and disclose. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to information collected through our website at https://combinationcranes.melbourne, by phone, by email, and in person when you engage our crane hire or heavy transport services.
We may collect the following kinds of personal information:
Contact information — name, email address, phone number, business name, and postal address provided via our website enquiry forms, by phone, or by email.
Job-related information — site address, lift or transport requirements, load specifications, project timelines, access details, and any other information you provide when requesting a quote or booking.
Billing information — purchase order numbers, billing address, and ABN (we do not store full credit card details — payment processing is handled by third-party providers).
Website usage information — IP address, device type, browser, pages viewed, referring URL, and approximate location, collected automatically via cookies and analytics tools (see section 6).
Marketing preferences — your consent to receive marketing communications and your subsequent preferences (e.g. unsubscribe requests).
We do not knowingly collect sensitive information (as defined in the Privacy Act) and we do not collect government identifiers unless required by law (for example, ABN for tax invoices).
We collect personal information:
Directly from you — when you submit a website form, call us, email us, or engage our services.
From third parties — when a customer, broker, or referrer provides your contact details for a job (for example, a project manager listing you as a site contact).
Automatically — via cookies and analytics tools when you visit our website (see section 6).
We use personal information to:
Respond to enquiries and provide quotes
Plan, schedule, and deliver crane hire and heavy transport services
Issue invoices and process payments
Communicate about active jobs (scheduling, access, safety, completion)
Meet our legal, safety, insurance, and tax obligations
Send marketing communications, with your consent (see section 7)
Improve our website, services, and customer experience
Investigate and resolve complaints or disputes
We may disclose personal information to the following types of recipients:
Service providers — our customer relationship management (CRM) platform, email and SMS providers, website host, analytics providers, accounting software, payment processors, and insurance underwriters.
Subcontractors and partners — operators, riggers, transport partners, and crane suppliers engaged to deliver your job.
Regulators, insurers, and authorities — where required by law, for incident reporting, or to enforce our rights.
Professional advisers — accountants, lawyers, and auditors.
Some of our service providers store or process personal information outside Australia. The most likely overseas locations are:
United States — Google services (Analytics, Tag Manager, Workspace), and content delivery network (Cloudflare).
Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, including through contractual protections and reliance on recognised data protection frameworks where applicable.
We store personal information in secure cloud systems with appropriate technical and organisational safeguards, including encrypted connections (TLS/HTTPS), role-based access controls, multi-factor authentication for administrators, and regular backups. Physical records, where they exist, are kept in locked premises.
We retain personal information only for as long as is necessary to fulfil the purposes set out in this policy or as required by law (for example, financial records under Australian tax law are kept for at least five years).
Our website uses cookies and similar technologies to operate the site, measure usage, and improve performance. The cookies we use fall into the following categories:
Category | Purpose | Examples |
|---|---|---|
Strictly necessary | Required for the site to function — sessions, security, load balancing. | WordPress session cookies, Cloudflare bot management ( |
Analytics | Help us understand how visitors use the site so we can improve it. | Google Analytics 4 ( |
Marketing / advertising | Measure the effectiveness of advertising and may be used to show relevant ads on other websites. | Google Tag Manager containers (when applicable), Google Ads conversion tags, remarketing tags. |
Functional | Remember choices you make (e.g. cookie consent preferences). | Cookie consent plugin cookies. |
When you first visit the website, you will see a cookie consent banner allowing you to accept or reject non-essential categories. You can change your preferences at any time by clicking “Cookie settings” in the website footer.
You can also block or delete cookies via your browser settings — note that disabling strictly necessary cookies may prevent parts of the site from working.
From time to time we may contact you with information about our services, project updates, or industry news. We will only send marketing communications where you have provided consent (for example, by ticking a consent box on a form, or where we have an existing customer relationship and the communication relates to similar services).
Every marketing email we send includes a clear unsubscribe link. You can also opt out at any time by emailing [PRIVACY EMAIL]. This is consistent with our obligations under the Spam Act 2003 (Cth).
You have the right to:
Request access to the personal information we hold about you
Request correction of information that is inaccurate, out of date, or incomplete
Withdraw consent for marketing communications
Make a complaint about how we have handled your personal information
To exercise any of these rights, contact us using the details in section 12. We will respond within a reasonable time, normally within 30 days. There is no charge to access or correct your information.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
If a data breach occurs that is likely to result in serious harm to any individual whose personal information is involved, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
Although our business is based in Australia and we primarily serve Australian customers, if you are accessing our website from the EU or EEA, the General Data Protection Regulation (GDPR) may apply to our handling of your personal data.
Under the GDPR, you have the following additional rights:
Right of access, rectification, and erasure
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with your local data protection authority
Our lawful bases for processing personal data of EU/EEA visitors are: (a) your consent (for marketing and non-essential cookies); (b) performance of a contract (for quoted or delivered services); and (c) our legitimate interests in operating and improving our website and services, where those interests are not overridden by your rights.
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.
For any privacy-related question, request, or complaint, contact:
Privacy Officer
Roy Wallace
Phone: +61 419 150 698
Email: sales@combinationcranes.melbourne
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will indicate when it was last changed. We encourage you to review this page periodically.
